Request 701112 - Cova to Dutchie menu gap at six Ontario locations

Where this stands on September 28, 2026

Sep 25: Sessions opened request 701112 with the per-location numbers, the method, and a spreadsheet listing every missing product with its Cova SKU and ProductId.
Sep 28: Dutchie's reply on the thread covered the minimum inventory threshold behaviour from 685427 / 686841. That is a different issue. The threshold hides the last unit of a product that is on the menu; the products on this page are absent from the menu entirely, including items with 10 to 30 units on the shelf.
Sep 28, re-measured: 1315 of 3274 in-stock Cova products across the six locations are still not on their Dutchie menus (40.2 percent). The control store on the same check, Cambridge (Hespeler), is at 3.4 percent.
Ask: check the Cova integration for these six retailers, tell us why in-stock Cova products are not being created or published on their menus, whether a re-sync or product import is needed on Dutchie's side, and roughly how long it will take.

1315 of 3274

In-stock Cova products missing from the Dutchie menu across the six locations on Sep 28 (40.2 percent).

3.4%

Same check at the control store, Cambridge (Hespeler): the normal never-online set (bags, loyalty items, a few accessories).

4 of 5

Kolab Project SKUs from the Sep 25 example still missing at Amherstburg on Sep 28. The same Cova ProductIds are live on the menu at other locations.

4 of 6

Locations set up in Dutchie in 2026 (Fiddlesticks April, Amherstburg and West Brant May, Kellogg August). Possibly related to ticket 678128 (July), when the West Brant consumer menu was unpublished for a period.

The six locations, Sep 25 and Sep 28

In-stock means selling room, quantity above zero, from the Cova DetailedProductData API. On the menu means present on the Dutchie Plus API menu for that retailer (joined by posId, which equals the Cova ProductId, then by product name for anything left). Both measurements use the same method.

Location	Dutchie retailer / Cova location	Set up in Dutchie	Sep 25	Sep 28 missing of in-stock	Missing with 10+ on shelf
Amherstburg (Sandwich St.)	2ad9be91-21b3-4cef-81e5-7c515c699d56 Cova 395180	May 2026	282 of 704 (40%)	284 of 701 (40.5%)	5
Brantford (West Brant)	f1cdc75c-d1e2-4670-8546-ebb8320d6357 Cova 397889	May 2026	177 of 382 (46%)	168 of 356 (47.2%)	29
Cambridge (Fiddlesticks)	5133cd20-d925-48be-8adf-c2662438bcd4 Cova 397888	April 2026	207 of 465 (45%)	203 of 447 (45.4%)	3
London (Kellogg)	b79ec492-5833-42fe-8c9f-bca6908ac4b0 Cova 404806	August 2026	121 of 271 (45%)	124 of 267 (46.4%)	2
Sault Ste Marie (Hillside)	b58f6d3f-a6da-4fb2-a506-731bf21fdc9f Cova 354891	before 2026	292 of 739 (40%)	303 of 726 (41.7%)	9
Thunder Bay (Red River)	82484b54-9433-4739-8327-96886016f4c2 Cova 328358	before 2026	251 of 722 (35%)	233 of 777 (30.0%)	5
Cambridge (Hespeler), control	40fb165d-d9d2-4f6d-a7c4-558fb50c9884 Cova 190409	long-standing	27 of 778 (3%)	26 of 760 (3.4%)	4

Cova snapshot 2026-09-28 07:19 UTC; Dutchie menus read live at 2026-09-28 16:32 UTC. The full per-product list for the six locations is in the CSV below.

One example to trace end to end: Kolab Project at Amherstburg

Cova shows these Kolab Project SKUs on the shelf at Amherstburg (retailer 2ad9be91-21b3-4cef-81e5-7c515c699d56, Cova location 395180). None of them is on the Amherstburg menu in the Plus API or the consumer menu. The same Cova ProductIds are live on the menu at other Sessions locations (Guava OG 1829337d is on the menu at Sault Ste Marie Hillside and Aurora), so the products are mapped and active in the enterprise.

Product (Cova name)	Cova SKU	Cova ProductId (= Dutchie posId)	Qty on shelf
Kolab Project - Yuzu Honey Diamonds 510	DU2NR56M	b0d42ce2-fa8f-4220-a99f-8e81e91b7fb1	3
Kolab Project - Purple Diesel Diamonds Aio Vape	KJVKTC4E	b87de84c-9e03-4948-9c54-ee6ffa29dbe2	3
Kolab Project - Strawberry Ice Diamonds 510 Thread Cartridge	Y4X6TYHV	19b7b504-8fbc-4b83-8e2f-4254b11cab50	3
Kolab Project - Guava OG Diamonds 510 Cart	4664RPCL	1829337d-5fad-4974-95ce-c8266579ea02	1

More Amherstburg examples with cannabis stock on the shelf and no menu listing:

Product (Cova name)	Cova SKU	Cova ProductId	Qty on shelf
Sesh Rewards	37Z2HD2V	afabaa4b-db78-499e-948b-40d8a65caec5	26
RAD - Sour Diesel THCa Live Diamonds	R0667GGH	6dcecf05-6f7f-47cd-ace8-934d6896322d	12
Sesh Rewards	PDQVF2JJ	8aa1737e-b62a-4f50-acc6-18a25358a4d7	10
Irie Craft Cannabis - Irie Rolls PRJs	01247634	973b042f-6884-44ec-97b1-61d741fb1a4b	5
StikiStix - 100 THC CBG CBN CBD Multipack Sour Fizzy Peach Lemonade	10BUPX6W	37a999bc-ec1a-4990-a698-97d1dec21855	5
BLK MKT - Espresso Cndy	12VAE5HW	b94ddd92-52cf-4ccf-b2ad-1b017b41d3a3	5

What Sessions has already ruled out

Archived or inactive products. The products are not archived or inactive at the enterprise level; our marketing director checked in Dutchie admin.
The quantity threshold. A threshold hides the last unit of a listed product. These menus list other products at quantity 1 to 3, and the missing products include items with 10 to 30 units on hand. The Sep 28 live test on 685427 / 686841 also showed the threshold is 0 at every store we tested.
Sessions' own catalog cache. The check reads Dutchie's Plus API menu directly, not the sessions.ca catalog, so nothing on Sessions' side is between Cova and the numbers above.
Store-level product setup. The same Cova ProductIds are on the menu at other locations, so the enterprise mapping exists; what is missing is the per-location listing at these six retailers.

Downloads

missing-products-2026-09-28.csv Cova-vs-Dutchie-menu-gap-2026-09-25.xlsx (as sent Sep 25)

CSV columns: store, dutchie_retailer_id, cova_location_id, product_name, cova_sku, cova_product_id, cova_qty_in_stock. One row per in-stock Cova product that is not on that retailer's Dutchie menu. Bags, loyalty items and accessories are included so the list is complete; the cannabis rows are the ones customers ask about in store.

Customer impact

Store teams at these six locations get customer questions about products they can see on the shelf but cannot find online, and the sessions.ca menu for each of them is missing roughly a third to a half of the store's actual range. Any interim step Dutchie can take (a forced re-sync, a product import for these retailers) is welcome while the root cause is found. Sessions can provide API traces, more examples, or join a call.