Support & Reliability
Sessions x Dutchie - Issue Log Live
Vendor-facing log for the Dutchie team: every ticket, outage and platform limitation on Dutchie's side to date, with evidence, impact and the exact ask. Sept 10 outage verdict at the top.
Cart Breakages Ledger Live
Every incident that blocked or degraded a customer cart since June, classified honestly: Dutchie's problem, ours, or working-as-designed. Includes measured 30-day sale impact.
Dutchie Ticket Register Live
Every ticket we have raised with Dutchie - status, whose move it is, and plain-language summaries of the evidence sitting with them.
Menu data outage write-up (Jul 29-30) Closed
Incident report for the July 29-30 menu data outage: what happened, the customer impact, and what changed to prevent a repeat.
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