Sessions - internal

Help & Knowledge Hub

Ravi's home for official communications, help articles, promotions, bug write-ups, and every shareable link - one branded place, categorized, so the team always knows where to look.

Support & Reliability

Labour Against Profit - Push integration Live

What the labour dashboard shows, the raw JSON every Push endpoint returns, and the one permission still missing before labour cost can appear. Includes the verbatim 403s.

Operations - labour data

Sessions x Dutchie - Issue Log Live

Vendor-facing log for the Dutchie team: every ticket, outage and platform limitation on Dutchie's side to date, with evidence, impact and the exact ask. Sept 10 outage verdict at the top.

Support - vendor (shareable with Dutchie)

Cart Breakages Ledger Live

Every incident that blocked or degraded a customer cart since June, classified honestly: Dutchie's problem, ours, or working-as-designed. Includes measured 30-day sale impact.

Support - reliability

Dutchie Ticket Register Live

Every ticket we have raised with Dutchie - status, whose move it is, and plain-language summaries of the evidence sitting with them.

Support - vendor tickets

Menu data outage write-up (Jul 29-30) Closed

Incident report for the July 29-30 menu data outage: what happened, the customer impact, and what changed to prevent a repeat.

Support - incident report
Meetings

Ravi / Sophie weekly 1:1 New

One page per call: decisions, action items with an owner and a status, and the numbers mentioned. Latest: September 18 (SEO bot, TV menu, DigitalOcean, Pulse and loyalty, tracking).

Meetings - weekly 1:1 notes
Infrastructure

Sessions tools on DigitalOcean Plan

What runs outside Cloudflare today (Pulse, SEO bot, TV menu board, relay), the account setup under ravi@sessions.ca with Darryl and Sophie as owners, the copy-first migration order, risks, and the monthly cost.

Infrastructure - migration plan
Vendor evaluations

StartEdge (Edge) - review platform New

Is the review-generation platform Darryl asked about worth buying? What it is, the April 2026 Google policy change that undercuts its core mechanic, buy versus build, and the do's and don'ts for any review programme in Ontario.

Evaluation - marketing tooling
Promotions

July Everyday Deals Archive

Full promotion configuration, the 23 products at 10% off, and the tracked per-product email links for the marketing blast.

Marketing - promotion